We want you to be happy with your purchase. Before you buy, our Squish’Em Pest Supplies team will help you choose the right product. If you need to make a 'returns & refunds' request, here’s how we will take care of you:

Change of Mind:

• You can return unopened, unused items within 30 days of purchase. However, you cannot return opened pest control products due to health and safety regulations.
• You must provide proof of purchase.
• Return postage costs are the customer’s responsibility.
• We will issue a refund once we receive the returned product and confirm it is unopened and unused.

Faulty or Damaged Products:

• Please contact us within 7 days of delivery.
• You must provide proof of purchase and photos of the fault or damage for assessment.
• We’ll cover return postage for approved faulty or damaged products, provided it is safe to return them.
• If returning the item is unsafe due to the nature of the product (e.g., opened pesticides), we will work with you to resolve the issue appropriately.
• Depending on the outcome, we’ll offer a refund or exchange.

Refunds:

• We issue refunds to the original payment method.
• We process refunds once we receive the returned item or approve evidence of the fault.
• The refund amount will be based on the product price and postage paid at the time of purchase.
• Please allow a few business days for processing.

Exchanges:

• If stock is available, we will send you a replacement of the same product when the original is damaged or faulty.